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Smart Service Ticketing Solution for PwC

Fingent analyzed PwC’s challenges and developed a smart ticketing system for them with an emphasis on usability

DOWNLOAD CASE STUDY

Company

PricewaterhouseCoopers

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Industry

Professional Services

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Region

Australia

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Technologies

Android, iOS, HTML5, CSS, JavaScript, SQLite

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Requirement

The customer needed an efficient, automated, and transparent ticket management solution for their internal use.

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Challenges

Lack of a systematic process for overall ticket management including the tickets raised and distributed within the team.

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Results

PwC gained an 80% increase in productivity and 67% faster ticket resolution rate through the smart ticketing system.

“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

Download Case Study





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