Company
CAV, Inc. (Canadian Administrator of Video Relay Service)
Region
Canada
Industry
Assistive Technology
Technologies
XCode, Visual Studio | C#.NET, Swift | SQLite/JSON | Blend, Sketch
Requirement
CAV provides internet-based VRS services for the deaf community in Canada. They had a wrapper application for desktops and laptops, which was buggy. Realizing this, CAV was in clear need of a reliable application that enabled its customers to make and receive calls anytime.
Challenges
CAV had an existing wrapper application that had several bugs causing it to crash and severely underperform. As a result, they found it unable to factor in an application that is compatible and reliable for use by its customers at any time of the day.
Result
Upon closely understanding CAV’s requirements, Fingent developed a robust native VRS application that enabled deaf persons to easily make and receive calls, as well as help them manage call logs, contacts, and businesses through its different modules.
“ Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model “.
Fingent’s bespoke CRM application, tailored to our needs, streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency “.
Download Case Study
