SAP Application Management Services (AMS)
SAP Application Maintenance and Support Services Personalized to Your Organization’s Needs
Significance of AMS
Why is SAP AMS Important for Your Business?
What is SAP AMS?
SAP Application Management Services (AMS) involves the processes used to maintain, enhance and manage enterprise SAP environments. It includes the development and customization, implementation, testing, maintenance, and support of SAP enterprise applications. AMS helps keep your business applications bug-free and up-to-date with the latest technological developments.
Why does your organization need SAP AMS?
- Tailored AMS solutions can meet the specific needs of your business
- Your IT becomes more strategic and less tactical
- You will receive 24/7 assistance for running your SAP applications
- Better alignment of business objectives with the enterprise solution
- Improve your application performance and achieve better business results
How to Choose an AMS Partner
Choosing an SAP AMS Provider That Meets Your Business Needs
Criteria for selecting an SAP AMS Provider:
- Ability of the AMS provider to understand your organization’s processes and provide recommendations for continuous business process improvements and enhancements.
- Flexibility of the partner to tailor SAP AMS solutions to match your business’s specific needs in a more creative way.
- The SAP AMS provider should be familiar with the local language, culture, and local systems of the countries where your enterprise has a presence.
- SAP certifications, skill sets best suited for your company’s needs, industry and technology certifications earned by the SAP consultants of the AMS provider, and compliance with global security standards such as ISO 27001.
- The AMS partner should allow your organization to optimally leverage the added value of your SAP solutions and create space for innovation.
- A reliable AMS provider carries out contract adjustments flexibly and quickly by adapting their services to your new requirements at any time.
- Access to well-trained and experienced SAP AMS consultants who are capable of aligning your SAP enterprise solutions with the current and future requirements of your organization.
Why Choose Fingent for Your SAP Application Management?
Fingent’s homegrown AMS framework, FinAMSCare, is designed to simplify your application maintenance, optimize costs, and ensure seamless integration of IT infrastructure. FinAMSCare offers the flexibility to pick and choose from a bouquet of services or skill sets on an ON-DEMAND BASIS. Our Sap AMS services are executed on a GLOBAL DELIVERY MODEL – with a combination of onsite and offshore resources as the requirement/project would demand. FinAMSCare prevents you from making any upfront payments.
- SAP Silver Partner
- 18+ Years of SAP Expertise
- 100+ Customers Served
- Certified SAP HANA specialists
- Transparent Project Management
- 800+ Projects Managed
It’s important to hire the services of a trusted and certified SAP AMS provider to manage your complex SAP applications and environment.
Our AMS Framework
FinAMSCare - Fingent’s SAP AMS Framework
Fingent’s SAP AMS framework, known as FinAMSCare, is an established and cost-effective AMS model that encompasses a broad range of application maintenance and support services. FinAMSCare is a uniquely designed AMS framework that helps us extend support to your objectives 24/7.
Designed by our certified and experienced SAP AMS consultants, FinAMSCare reduces total cost-of-ownership (TCO) and ensures quality service delivery to our customers. Regardless of the type of maintenance required, our AMS model can be adapted to your specific needs.
Our AMS Services
SAP Application Maintenance and Support Services Offered by Fingent
Fingent’s SAP application maintenance and support services are designed to offer your enterprise the freedom to focus on valued business operations and ensure continuity in the long term. For more than a decade, we have been helping businesses – small and large – solve their challenges using technology.
We provide a strong Information Technology Infrastructure Library (ITIL) process for effective resource and cost optimization. Our SAP AMS consultants help you adapt the latest technologies for streamlining operations and improving business ROI. FinAMSCare delivers better service at reduced maintenance costs and guarantees close monitoring of SLAs.
SAP Technical Support
Fingent’s technical support services are designed to scale and revitalize your ERP strategically. Leveraging our expertise allows you to derive more value from your application portfolio.
- Data migration services
- Application integration services
- Add-on functionality developments and enhancements
- Development using standard ABAP, FPM, Workflow, HANA, UI5, FIORI, WebDynpro, Adobe Forms, IDOC/ EDI, PI/PO, SCI, and BI/BW
- Development using non-SAP technologies such as Angular, Node, Postgres, etc. to enhance your core ERP application
- SAP upgrades as well as conversion and migration to S/4 HANA
SAP Functional Support
Fingent offers functional and post-implementation SAP application maintenance and support services to initiate functionalities and procedures in your current and new business areas. Combining process redesign and user training, we help you optimize the utilization of functionalities.
- Integrate and configure SAP modules and submodules
- Manage business process changes impacting cross functional modules
- Region-wise rollout of business units
- Offer training and support to users
- Manage and support year-end and month-end activities
- Functional support for SAP S/4 HANA migration, SAP upgrades, etc.
SAP Basis Administration Services
Leverage the in-depth industry expertise and technical know-how of our SAP AMS consultants to optimize your enterprise landscape and application usage. Performance evaluation of your SAP applications include:
- Assess and expand storage as required
- Security management and user support
- Database and operating system migration for ECC and HANA
- Support for SAP S/4HANA migration and other SAP upgrades
- Monitor and optimize transport management
- Support Package Application
Our AMS Support Models
Fingent’s SAP AMS Support Models
Fingent offers two principal AMS support models for maintaining your SAP applications: Skill Augmentation Model and Complete Outsourcing Model. Choosing the right model depends on your unique organizational requirements, budget, and critical business processes.
Skill Augmentation Model
- Leverage our Skill Augmentation Model if your team requires specialized skill sets or resources in niche SAP areas.
- We follow a process-oriented methodology to maintain, enhance, and manage your SAP ERP systems.
- Our cost-effective and streamlined SAP Application Management Services (AMS) range from on-demand SAP support to application monitoring, maintenance, support, and help desk services.
- Fingent’s SAP AMS consultants are well-positioned to offer you the flexibility required to manage any business requisites.
- Ensuring feasibility, we list the business criticality, priority of implementation, and cost estimates to close gaps that need to be covered or customized.
Complete Outsourcing Model
- Opting for a Complete Outsourcing enables you to replace expensive in-house staff with a cost-effective partner like us. In other words, choosing our SAP AMS services will help convert your fixed costs into variable costs.
- Tremendous cost-savings will help you attain demand leveling (managing spikes in demand) and gain capabilities that only a certified SAP partner can provide.
- The role of a certified business process expert in SAP is inevitable for your company’s future growth. You'll get dedicated offshore SAP AMS consultants to streamline your business processes.
- With our AMS services, you can automate redundant tasks, reduce manual errors, save time, and enhance business efficiency and productivity.
Fingent’s AMS services and support models are differentiated by our focus on efficient implementation, optimization, and business-aligned value delivery.
Why Choose Us?
Benefits of Choosing Fingent’s SAP AMS Services
Process-Oriented Methodology
- Robust ITIL processes to optimize resources and costs
- Increased landscape optimization and continuous landscape monitoring
- Best security practices from SAP, user authorizations aligned with GRC standards
AMS Model Different from Others
- Tools, accelerators, and knowledge repository for reducing total cycle time for issue resolution or project execution
- Support any regular business as well as projects like upgrade/ module implementation
- One-to-one relationship with SAP leadership ensures early aligning with product strategy and roadmap
Service Points to Save Cost and Time
- Customer pays only for the actual time utilized
- One service point is equivalent to one hour of offshore support
- Purchase and use service points on the fly
Work with a Trusted & Certified SAP Partner
- Leverage AMS for any specific operation such as monitoring database and transport management, BASIS activity, etc.
- Extend current SAP team through Skill Augmentation or opt for a Complete Outsourcing
- Attain demand leveling and gain capabilities that only a certified SAP partner can provide
By partnering with the right SAP AMS provider, you can gain more strategic value and sustained innovation from your SAP solution.
Industry Segments
SAP Application Management Services Tailored to Your Industry
Logistics & Supply Chain
- Streamlined sales management cycle
- Effective sales order, delivery, shipping, billing, and payment collection
- SAP SD, MM, WM, and other modules supported
- Effective and flexible goods processing, movement, and stock maintenance
Accounting & Finance
- SAP FICO and SAP S/4HANA Finance Transformation to facilitate effective financial management
- Streamline accounting, reporting, planning, and monitoring of costs
- Integration with other logistics modules
- Equip CFOs for successful enterprise transformation
Manufacturing & Maintenance
- Enhance production planning and manufacturing activities
- SAP PP, PM, and other modules supported
- Efficiency in all maintenance activities, including inspection and repairs
- Support corrective and preventive maintenance
Enterprise Solutions
- End-to-end lifecycle management powered by SAP Solman and EAM
- Asset tracking and management, streamlined process, and proactive improvements
- Productive tools, methods, and process management content
- Enhanced business integration and efficiency
Phases of AMS
Key Stages of SAP Application Maintenance And Support Projects
SAP application maintenance and support engagements can be broadly divided into four phases:
#1 Evaluation: Identifying requirements, defining scope and business case, and planning service delivery model.
#2 Deployment: Transition of existing systems by deploying the AMS model matching the people, processes, technology, and governance.
#3 Stabilization: Stabilize the changes rapidly to realize value from your applications and ensure stable performance.
#4 Optimization: Optimize operations and apply systematic innovation to realize your business objectives.
Success Stories
Fingent’s Featured SAP Application Management Projects
Our SAP AMS services help our customers achieve their business goals within defined budgets. We blend superior technical expertise and continuous support to deliver greater efficiency and better savings with less complexity for our customers.
1. SAP S/4HANA system conversion for a high-tech manufacturer
Fingent enhanced the operational efficiencies and capabilities of a leading high-tech manufacturer by helping them convert from SAP ECC 6.0 to SAP S/4HANA. Conversion to SAP S/4HANA 1709 was performed by following the Lift and Shift Methodology along with comprehensive Fit-Gap Analysis.
- Digitized the organizational core, enabling 30-40% reduction in data footprint
- Testing, training, and hyper care support to ensure the stable functioning of the client’s SAP S/4HANA system
- Tremendous improvements in terms of operational efficiency, customer service, and ROI
2. Migration from SAP ECC 6.0 to SAP S/4HANA
Thermo Pads, a leading manufacturing firm, enhanced their sales and purchase processes and streamlined their finance models by migrating from SAP ECC 6.0 to SAP S/4HANA.
- Seamless integration with third-party software, such as bank process servers for payment processing and EBRS
- Upgraded from ECC to S4HANA to fulfill the business requirements
- Streamlined workflows by importing catch-up transports from non-HANA systems to HANA systems
3. SAP S/4HANA implementation for improved business automation
By implementing SAP S/4HANA, a leading business in the Exploration and Production Industry achieved a process driven solution to handle day-to-day operations with less personnel intervention, reduced paperwork and enhanced preventive maintenance.
- Optimized resource utilization and improved user experience
- Better analysis of costs and profitability with enhanced payroll and costing systems
- Real-time actionable insights with accelerated financial processes
- Single integrated system across legal entities to achieve short term revenue goals
4. Migration from legacy ERP to SAP S/4HANA
Fingent helped Sonic Biochem, a global manufacturer and supplier of processed food items, to seamlessly migrate from their legacy system to SAP S/4HANA.
- Faster GST adaptation with 100% legal & statutory compliance
- Sustained business continuity during the entire transition phase
- Migration covers all taxable scenarios and requirements
Fine-tune application management services to fulfill your IT and business objectives by opting for a flexible AMS structure and support plan.
Insights
More Insights on SAP Application Maintenance and Support
SAP AMS: Making SAP Support Available at Your Hand
Any SAP user can vouch for the fact that the SAP plays a significant role in their company. Since business operations depend upon the reliability of the SAP system, any flaw can develop into a major problem hampering business operations. The effectiveness of your SAP support functions will determine how quickly your organization can restore operations.
SAP Business ByDesign: The Path Ahead for Small and Mid-Sized Businesses
Despite the rampant economic implications of the COVID-19 pandemic, numerous small and mid-market businesses (SMBs) managed to survive the odds by embracing modern technology. With a cloud-first approach and a partnership-driven ecosystem, several SMBs demonstrated tremendous growth in these extraordinarily challenging times.