Topics Covered
- Enhanced digital platforms
- Customer analytics tools
- Knowledge management tools
- Agent-assist technology
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What can you learn about?
The seven leading business technologies that deliver customer satisfaction
Forrester’s three tenets of a great customer experience
How agent-assist tools improve customer outcomes
How digital platforms will help brands differentiate themselves from the competition
Key Take Away
“With digital technology creating a more connected world, the power structure in the relationship between the consumer and brands has shifted in favor of the consumer.”
– The Deloitte Consumer Review, 2018
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Insurance
