Planning Safe Excavations with Data Analytics and Visualization
Challenges:
Manual process of ticket updations, ineffective tracking, reporting, and budget planning
Industry
Utilities
Solutions:
Using Tableau and Grafana to create an intuitive dashboard for a quick overview of useful metrics
Results:
Identify critical tickets quickly, easy assessment of financial expenditure, simplified tracking and reporting
Location:
US
About the Client
In the US, "Call Before You Dig Centers" are essential intermediaries, enabling citizens to identify and mark underground utility lines before excavation. Our client company enhances this process by offering a web and mobile portal where users can register and enter locate notices for these underground utilities.
Managing extensive and sensitive data proved challenging and time-consuming for the client. To address these issues, they partnered with Fingent, seeking advanced data visualization solutions to streamline operations and enhance decision-making.
Case Overview
Our client provides a web and mobile portal for registering locate notices for underground utilities, which are verified and forwarded to facility operators. Managing extensive data, follow-up actions, and updating ticket statuses presented significant complexities.
Fingent implemented intuitive dashboards using Tableau and Grafana for advanced data visualization. These dashboards offer quick access to crucial metrics, empowering client staff, users, and excavators with actionable insights. This enhancement improved efficiency and fostered better collaboration among all stakeholders.
CHALLENGES
Roadblocks Faced in the Existing System
Managing vast amounts of data became increasingly burdensome.
Extracting meaningful insights from large volumes of data proved challenging.
Lack of quick access to essential information, which hampered decision-making.
Ineffective processes led to delays in ticket approvals.
Tracking financial expenditures related to operations was challenging and inefficient.
SOLUTION
Fingent's Solution: Data Analytics and Visualization Dashboards
Fingent created multiple intuitive dashboards using Tableau and Graffana that gave a quick view of useful metrics for client staff, users, and excavators to be more productive, on track, and efficient with easy collaboration.
Overview of the member's live ticket and historic ticket statuses
Overview of the organization’s total budget, total spend, remaining budget, and budget spend percentage
Overview of the different operators, operating services, and operator types involved.
Insights that help the client to plan budgets better, track and identify tickets effectively, and generate reports faster.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent empowered the client by leveraging advanced data analytics and visualization tools to transform their operational efficiency in managing locate notices for underground utilities. Through the strategic implementation of map-based visualizations, financial expenditure assessments, and real-time data utilization, Fingent enabled the client to make informed decisions swiftly.
Map-based visualization of ticket patterns in the entire state of South Carolina
Financial expenditure assessment from budget vs spent data
Effective utilization of data to make timely and accurate decisions
Quick identification of critical and urgent tickets to avoid delays and major damages
Quick identification of top geographies with pending excavation requests
